Documentation Development & Maintenance

Create, update, and revise quick-start guides, user manuals, safety guides, regulatory documents, and other PDF-based deliverables for Arlo products and services.
Ensure all documentation adheres to established style guides, brand standards, and regulatory requirements.
Enforce adherence to print specifications—including page dimensions, bleed, color profiles, and file formats—ensuring all printed materials meet production requirements and quality standards.
Manage documentation timelines and deliverables to ensure on-time delivery of all materials in alignment with product launch schedules and project milestones.
Work with Legal and Regulatory teams to ensure compliance documentation meets all applicable standards.
Coordinate with Care, Marketing, and Sales teams to align documentation with product launches, campaigns, and support initiatives.
Manage document version control and maintain an organized content repository.
Coordinate translation and localization workflows.

Knowledge Base & AI Content

Develop, update, and revise knowledge base articles to support customer self-service on Arlo's support platforms.
Create and optimize content for consumption by AI-powered chatbot systems, ensuring accuracy and conversational readability.
Analyze content performance metrics and customer feedback to identify opportunities for improvement.

Support Website Content

Support the development, maintenance, and revision of content published on Arlo's Support Website.
Collaborate with Care, Product, and Marketing teams to ensure Support Website content is accurate, current, and aligned with product releases and updates.
Identify gaps in existing Support Website content and proactively develop new materials to improve the customer experience.

Visual & Design Support

Create and design illustrations, diagrams, icons, and related artwork to enhance guides and documentation.
Collaborate with the design and marketing teams to ensure visual consistency across all customer-facing materials.

TECHNICAL WRITER